There is a wealth of information that can be found here but if you still have any questions, please 
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Continuous improvement is an integral part of Gen Institute’s operations. Gen Institute’s feedback system collects information from various stakeholders for improving its operations in all aspects. Some of the surveys that Gen Institute undertakes and analyses for improving its operations are as follows
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Pre-enrolment International Student feedback
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Learner Questionnaire
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Agent Student Appraisal feedback
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Student Support Services feedback Survey
These surveys help us improve quality of our courses and students services. Gen Institute collects feedback data at regular intervals to help it evaluate quality training and assessment across all of its operations in line with the continuous improvement policy and procedure. Surveys are completely anonymous and used only for collecting and analysing feedback data for quality improvement and compliance purposes.
Gen Institute has a robust complaints and appeals policy and students must follow the procedure of complaints and appeals if they have any grievances and should not consider feedback forms as a part of the complaints and appeals process
Esos Framework
ESOS Act 2000
The Education Services for Overseas Students, or ESOS Act, provides the regulatory requirements for education and training institutions offering courses to international students in Australia on a student visa. ESOS provides tuition protection for international students. Please follow the links below for more information.
The National Code 2018
Which types of international students are covered by ESOS?
The ESOS Act only applies to international students studying in Australia on a student visa. It is not applicable to students who are studying in an offshore location who are not studying under a student visa as issued by the Department of Immigration and Citizenship (DIAC).
DEEWR has produced an Easy Guide to ESOS and a National Code Explanatory Guide, which provide further details in relation to the ESOS Framework and the National Code.
Online Resources:
Further Information
Legislation
Information for students
The Education Services for Overseas Students Act 2000 (ESOS Act) and related legislation is designed to protect the interests of students coming to Australia on student visas. The legislation aims to protect and enhance Australia’s reputation for quality education, to provide tuition protection and support the integrity of the student visa program.
The Australian Government is committed to ensuring you have a great education experience in Australia. The ESOS Act and related laws protect international students through:
Tuition Protection Service
Further information about students’ rights and obligations under the ESOS Framework can be found in ESOS Framework Student Fact Sheet (pdf).
student safety
Quick Links
Information on safety on Study in Australia : Safety – Study in Australia
Information on safety with Think Before :Think Before – Meet George We would like you to meet George; he is an international student studying in Australia. George is the face of a new safety campaign called Think Before and he stars in his very own animation and can speak 14 languages. George also has a website.
Information on Student Safety in Victoria by Victoria Police Website
Gen Institute understands and believes that the safety of the students is paramount and it reflects in every policy and procedure that Gen Institute enforces. Gen Institute provides committed support to its students and makes sure that there is no stone unturned in regards to any queries regarding the students safety. Students undergo an extensive induction session which in which safety is highly prioritised.
Although Melbourne ranks highest among major cities in the world in terms of liveability, students are urged to place a lot of substance on their health, safety and wellbeing at any given time.
In our efforts to enforce safety we have listed all the emergency contacts that a students might need at times of mishap or any event .
We have compiled a list of emergency contacts, support services and safety tips to ensure you have the best possible experience while you’re here in Melbourne.
Police, Ambulance and Fire Brigade – 000
In an emergency contact Police, Fire Brigade and Ambulance by dialing Zero Zero Zero.
The operator will ask for your name and address and other details of the emergency situation. This call is free of charge but should be used only in an emergency.
If you require non-urgent advice or information or need to report a non-urgent matter, like lost property, you should attend or call the local Police Station. Contact details for your local Police Station can be found at the Victoria Police website
- Police: 000
- Fire: 000
- Ambulance: 000
- State Emergency Services (SES): 9696 6111
- EPA: 9628 5777
- Poisons Information Center: 13 11 26
- Interpreter: 13 14 50
Some helpful tips to stay safe:
- Whenever possible travel in groups. Risk is created by travelling alone, especially at night
Always tell someone where you are going, and when you expect to return- Check public transport timetables in advance to avoid long waits, especially at night
- Walk in well lit areas even if it means your trip is longer. Avoid short cuts through dark isolated areas.
- Follow any security guidelines provided by Gen Institute
- Avoid giving personal information to strangers
- Lock doors and windows before you leave your house or apartment
- Be careful when using automatic teller machines (ATMs) and put your cash away quickly
Living in Melbourne
| Accommodation Work and study Money and finances Travel and transport Eating Shopping |
Sport and entertainment Health services Climate Environment Map of Melbourne and the state of Victoria |
Culture Card Victoria
Get special offers on sport, arts, culture and attractions, with your free
Culture Card Find out more.
The Insider
Get the inside story on living and studying in Melbourne. ‘The Insider’ is an independent publication produced by international students for international students – to help them settle into life in Victoria.
International Student Care Service
Our International Student Care Service (ISCS) is there for you when you need it most. ISCS provides vital support to international students who might experience difficulties during their studies in Victoria. Need help and advice on finance, accommodation, transport and more? The Care Service is here to help.
Safety
Want to know more about safety in Melbourne and Victoria? Find out how you can stay safe in the city, keep out of trouble in the bush and avoid accidents at the beach.Source: http://www.studymelbourne.vic.gov.au
Student sevices
Student Support
Gen Institute places a lot of emphasis on the welfare of the students. Gen Institute considers support to students in adjusting to study and life in Australia, as well as achieving their learning goals and attaining the learning outcomes of their course as a prime responsibility. A wide range of student support services are provided at Gen Institute to assist and support successful achievement of their learning outcomes.
English Language Support
Gen Institute requires the student to have a certain level of English proficiency for them to enrol in the courses offerd. In an effort to ensure that the student achieves the English language proficiency Gen Institute will in future offer English language courses at certificate III and IV levels to assist non-English-speaking students communicate effectively, both socially and in their studies.
Library
Gen Institute has a extensive resource library.
OSHC
Overseas Student Health Cover – OSHC is insurance to assist international students meet the costs of medical and hospital care that they may need while in Australia. OSHC will also pay limited benefits for pharmaceuticals and ambulance services.[/fusion_text]
